Shopping on byjovecosmetics.com

View Cart

When you want to look over which items you have chosen to purchase click on the View Cart link on
the upper right hand side of the page.  You can change the amount ordered and delete items.  To
change the amount of each item put the number of the items desired and click update.  To continue
with the purchase you click check out now.  (If your order is over $150 you will not be charged for
shipping.)

Product Availability:

Rarely will we be out of stock on certain items and they will be temporarily unavailable.  When this
occurs you will not be able to add the item to your shopping cart.

Maximum purchase policy:

We regret that we must limit orders to no more than 12 units for any item.
Ordering Online

Order online:

Follow the directions to Ordering By Jove Products and click checkout in the shopping bag.  Input
information and pay with a credit card or pay pal.  Print a copy of the order page for your records.  
You will receive an e-mail confirming your purchase.  When your order is shipped you will receive an  
e-mail with your tracking number.  With the tracking number you can keep track of your package at
the delivery service’s home page. UPS is our preferred shipper, although you can also choose to ship
through USPS.

Checkout process:

Fill in the information you are prompted for.  Remember to tell us how you found us, so we can credit
the proper sales person.

Customer billing information must match the credit card’s billing address in order for you to make
purchases on our website.  Fill out the customer shipping information if you want your purchase to be
delivered somewhere besides your billing address. If no address is entered in customer shipping
information than your purchase will be mailed to your billing address.

For expedited shipping services check the appropriate shipping method. Payment with credit cards is
done after you review your purchase items and billing address.  After putting in your credit card
information click submit.  (Purchases over $150 do not get charged for shipping.)

After your purchase is completed you will receive an e-mail confirming it with your purchase number.  
Print out a copy of the page for your records.  If you have any questions or comments contact us at
customerservice@byjovecosmetics.com or call us at
786-4 BY JOVE.

Payment methods and returns:

At byjovecosmetics.com we only accept payments by credit card.  We accept Visa, MasterCard,
American Express, Discover cards and Pay Pal.

Your Billing address for your credit card must match the address given or the order may not be
accepted.  We reserve the right to cancel any order that does not match the above criteria.

We cannot accept orders with billing or shipping addresses outside the U.S. at this time.

Sales tax:

We are required by law to charge sales tax on orders being shipping to the states of California
(8.25%).  We are required by state laws to charge the sales tax after shipping and handling have
been added to the total purchase.  If you have any questions regarding sales tax please e-mail us at
customerservice@byjovecosmetics.com.

Order confirmation and tracking packages:

After making a purchase you will receive a confirmation e-mail with the purchase information.  When
your order has a tracking number assigned to it you will be e-mailed the number.  With the tracking
number you can view the delivery status and expected delivery date.  Please note that your tracking
number will only be active after your shipping has been confirmed.  

Canceling and modifying orders:

Orders can only be cancelled or modified up to the time that they are shipped. Email us at
customerservice@byjovecosmetics.com or call us at
786-4 BY JOVE to either modify or cancel your
order.

Order processing time:

Orders will be processed in 3 business days or less.  If your order has been made on a weekend or
holiday it will be processed the following business day. Ordering will be shut down during posted
company hiatus periods.  

Order by phone:

If for some reason you cannot order online call us at 786-4 BY JOVE or e-mail us at
customerservice@byjovecosmetics.com with your contact information and we will help with your order.
Technical problems with your shopping bag or check out process:
If you have any problems with shopping at our website please contact us at
786-4 BY JOVE or e-mail
us at customerservice@byjovecosmetics.com.
Shipping and returns


Shipping terms and restrictions:

Orders made through ByJoveCosmetics.com can only be shipped to addresses in the United States.
Choose “Ground Shipping” if you want your purchase to ship USPS.  Otherwise choose your level of
UPS service. Only choose “Free Shipping” if your order exceeds $150.00.  

Orders are shipped on business days only, Monday- Friday, excluding all major holidays and posted
hiatus periods.

Expedited shipping is possible, please check this option if you wish it.

Shipping confirmation:

When an order is made you will receive a confirmation of that order through an e-mail and when the
order is shipped out you will receive another e-mail with your shipping number for easy tracking.
Shipping to third parties:

We accept orders to third parties as long as the billing address matches the credit card address and
the third party resides in the United States.

Return Policy and exchanges:

All sales at byjovecosmetics.com are final.  If there is a problem with your purchase contact us at
customerservice@byjovecosmetics.com to discuss replacing or returning the item.
Contact us


Contact Information:

For questions about our website or orders please contact us at
customerservice@byjovecosmetics.com Include your name, contact information and order number.

To speak with customer service, call
786-4 BY JOVE and leave a message, one of our customer
service representatives will contact you.

Or to contact us through the mail, our address is:

By Jove Cosmetics
8033 W. Sunset Blvd. #213
Hollywood, CA 90046
Solution Graphics
Customer Service
FREE Shipping on all Orders Over $50.00
Priority Shipping on all Regular Orders
We are also available
at:




Shop with confidence.